Billing Terms & Conditions

Thank you for choosing Tovavia. By placing an order through our website, you agree to the billing terms outlined below.

Payments

We accept all major payment methods offered at checkout. Payment must be received and successfully authorized before an order can be processed and shipped.

If your payment cannot be verified or is declined, your order may be delayed or canceled.

Pricing

All prices are displayed in USD unless otherwise stated.

While we do our best to ensure pricing is accurate, mistakes can occasionally occur. If an item is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund if payment has already been received.

Prices may change at any time without notice.

Taxes

Sales tax will be collected where required by law.

Order Processing

Most orders are processed within 1–3 business days.

Processing times may be longer during holidays, high-volume periods, or due to product availability. Once your order has shipped, you will receive tracking information via email.

Billing Information

Customers are responsible for providing accurate billing and payment information.

Orders may be delayed or canceled if we are unable to verify payment details.

Fraud Prevention

To protect both our customers and our business, some orders may be reviewed before shipment.

We reserve the right to cancel any order that appears fraudulent, unauthorized, or in violation of our policies.

Refunds

Refunds are handled according to our Return & Refund Policy.

Approved refunds will be returned to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

If there is an issue with your order, we encourage you to contact us before filing a chargeback or payment dispute.

We are committed to resolving legitimate concerns quickly and fairly.

Changes to These Terms

We may update these Billing Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding billing, payments, or refunds, please contact us:

Email: info@tovavia.com

Phone: +1 (470) 317-7909

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.