Frequently Asked Questions (FAQ)

Welcome to Frequently Asked Questions! 

The FAQ's below provides quick answers to common customer questions regarding shipping, orders, returns, refunds, payments, and customer support.


Q1: How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7-10 business days.

Q2: How can I track my order?

Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to monitor your shipment's progress.

Q3: How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Q4: Can I change or cancel my order?

We begin processing orders quickly. If you need to make changes or cancel an order, please contact us as soon as possible at info@tovavia.com. We cannot guarantee modifications once processing has begun.

Q5: What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 14 days of delivery and include photos of the issue. We will work with you to resolve the problem as quickly as possible.

Q6: What is your return policy?

We offer a 30-day return policy on eligible items. For full details, please visit our Return & Refund Policy page.

Q7: How long does it take to receive a refund?

Once your return has been received and approved, refunds are typically processed within 10 business days. Your bank or payment provider may require additional time to post the refund.

Q8: What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

Q9: Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems. We do not store your complete payment information.

Q10: I entered the wrong shipping address. What should I do?

Please contact us immediately at info@tovavia.com. If your order has not yet shipped, we may be able to update the address.

Q11: Why haven't I received my order yet?

Shipping delays can occasionally occur due to carrier issues, customs processing, weather conditions, or high shipping volumes. If your tracking has not updated for several days, please contact our support team.

Q:12 How can I contact customer support?

You can reach us at:

Email: info@tovavia.com

Phone: +1 (470) 317-7909

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.